Privacy Policy of 1win in Malaysia

A reputable gambling establishment must possess the licenses and permits to operate legally. 1Win Malaysia fulfills this requirement by holding a license issued by the Government of Curacao. To comply with gambling laws and protect users personal information the company ensures that data is collected and processed for specific purposes as outlined in its privacy policy.

Users are required to provide consent for data processing and agree to the terms detailed in the document. Those who do not agree are advised to leave the website as access to services may be restricted.

1Win Malaysia reserves the right to update its policy terms with notifications sent via email if any changes affect user rights. The updated version will always be available on the website for players to review any modifications, in advance.

Data Categories

1Win Malaysia collects information from different platforms of any company, including their official website, mobile app and the 1Win app. This data is used to identify users and enhance their user experience. The main types of data collected are:

User Provided Information: When users create or verify their profile they need to enter details like their name, phone number, date of birth, gender, email address and identification document.
Automatically Gathered Data: When visiting the site the company automatically examines information such as IP address, browser type, device specifications, language preferences, session duration among other details.
Additional Data Sources: 1Win Malaysia may check sources for player information or collaborate, with third parties when required.

Reasons for Data Collection

A casino may use players personal information in situations:

Consent Agreement: When users sign up on 1Win they agree to certain terms set by the company, which might involve using personal data to fulfill obligations.
Legal Requirements: As a casino in Malaysia 1Win must cooperate with government agencies to combat activities, like money laundering, terrorist financing, fraud and cybercrime.
Business Goals: The establishment is focused on expanding its reach and improving the quality of its services.
User Consent: Occasionally customers may give permission for their data to be used for marketing purposes.

Methods of Application

The company uses information in an secure manner for various purposes:

To allow customers to access services.
To assist with managing user requests and processes.
To offer assistance and communicate with customer service representatives.
To verify players compliance with casino regulations.
To prevent activities on the platform and minimize risks.
To improve the quality of products and services.
To create products based on player preferences test them and introduce them on the platform.
To protect clients data privacy.
To analyze the companys operations. Develop new business strategies.
To facilitate fast and secure financial transactions.
To evaluate users gaming behavior in line, with responsible gaming guidelines.
To monitor player behavior.
To enable clients to exercise their rights.

Information Disclosure

1Win Malaysia does not disclose or share information with parties except in certain situations:

Companies affiliated with the 1Win group may have access, to customer data.
Suppliers and partners may need player information to provide excellent services.
Compliance obligations could necessitate disclosing private data to government agencies for investigative reasons.
Personal details might be shared with partners who refer customers to the gaming venue.

Security Measures

1Win Malaysia is committed to protecting the privacy of its players through measures;

Data Encryption: Players personal information is kept safe through encryption methods like SSL and TLS.
Limited Access: Only a specific group of trusted employees, with confidentiality agreements can handle customers private data.
Network Security: The company collaborates with security companies to ensure network security.
Monitoring Data Centers: Security staff physically safeguard data centers. Regularly check activity logs for any unusual occurrences.

Customer Service

Malaysian customers are encouraged to contact customer support if they believe their rights have been violated need to update their information seek clarification on policy terms or encounter any problems. To receive help individuals should send their questions via email to [email protected]. If an issue persists after reaching out, to the manager it will be escalated to the companys higher management. If a resolution cannot be achieved between the company and a player the individual still has the option to contact their data protection authority.